Hotel Concierge Job Duties

By | May 21, 2012

Hotel Concierge job duties include handling various day to day customer service tasks at the hotels and resorts. He is required to make several provisions to ensure that the hotel premises remains safe and secure. Most hotel officials prefer hiring concierges who have an experience in working for hotels, resorts or other similar places.

Hotel Concierge Job Duties

  • Hotel Concierge is required to assist the hotel guests.
  • Hotel Concierge is required to greet the guests as they come to the hotel.
  • Hotel Concierge needs to ensure that the hotel guests are given proper facilities.
  • Hotel Concierge needs to take care of various needs of the guests during their stay at the hotel.
  • Hotel Concierge needs to have information about the hotel and the surrounding areas.
  • Hotel Concierge is required to attend the hotel guests.
  • Hotel Concierge needs to attend the phone calls and answer to the customer queries.
  • Hotel Concierge is required to make sure that the guests enjoy their stay at the hotel/ resort.
  • Hotel Concierge may also provide guidance about the local areas to the tourists who visit the hotel/ resorts.
  • Hotel Concierge needs to provide information about commuting to the nearby areas to the guests.
  • Hotel Concierge may also help in arranging for the local conveyance for the guests.
  • Hotel Concierge is required to provide pamphlets and brochures that include information related to the hotel/ resort he works for.
  • Hotel Concierge is required to ensure that the guests as well as the hotel staff members remain safe while in the hotel premises.

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