Help Desk Administrator Job Duties

By | August 30, 2012

Help Desk Administrator job duties include ensuring that the customers are given the required assistance. Helpdesk administrators are employed in various industries including the IT industry, healthcare industry, telecom, banking, insurance, etc.

However, whichever, company these professionals are employed in there main task is to ensure that the company’s clients are being given the required support. One must have good communication skills and quick problem solving ability in order to handle this position well.

Help Desk Administrator Job Duties

  • Help Desk Administrator is required to ensure that customer’s calls are attended to and he is provided the required information related to the company’s products and services.
  • Help Desk Administrator is also required to see to it that the customers who walk-in for assistance are provided the same.
  • Help Desk Administrator is required to ensure that the customer’s complaints are addressed to properly.
  • Help Desk Administrator needs to see to it that a record of all the complaints made and resolution given is maintained.
  • Help Desk Administrator needs to coordinate with different departments in order to resolve the customer’s complaints.
  • Help Desk Administrator is required to ensure that the customer calls are directed to the relevant department in case the issue cannot be resolved at the helpdesk.
  • Help Desk Administrator is required to ensure that the customers are given timely resolution.
  • Help Desk Administrator may even be involved in dealing with the vendors in order to get certain tasks done.
  • Help Desk Administrator who is working in the IT field is required to ensure maintenance of the computer hardware parts and software applications.
  • Help Desk Administrator is even involved in setting up the policies and procedures for the helpdesk support system.
  • Help Desk Administrator is required to ensure that all the agents attending the customers at the helpdesk work as per the set policies.

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