Guest Service Agent Job Duties

By | May 21, 2012

Guest Service Agent Job Duties include taking care of the guests who arrive at the hotel and assist them as per their requirement. A candidate aspiring to get into this profession must acquire a degree in hospitality. A relevant work experience in this field acts as an added advantage for the person applying for this position.

Guest Service Agent Job Duties

  • Guest Service Agent is required to greet the guests with a smile and make them comfortable.
  • Guest Service Agent needs to register the guests.
  • Guest Service Agent is required to collect the payments from the guests and maintain a record of the same.
  • Guest Service Agent needs to handle the queries of the guests.
  • Guest Service Agent is required to work on the requests given by the guests.
  • Guest Service Agent needs to ensure cleanliness of the hotel premises.
  • Guest Service Agent is required to assist the guests with their needs.
  • Guest Service Agent needs to ensure that the guests are entertained properly.
  • Guest Service Agent is required to see to it that various modes of entertainment are available for the guests.
  • Guest Service Agent needs to ensure that the guests are served properly.
  • Guest Service Agent is required to handle the guests politely.
  • Guest Service Agent needs to provide all the required information to the guests.
  • Guest Service Agent is required to work as per the standards set by his employees.
  • Guest Service Agent needs to ensure customer satisfaction.
  • Guest Service Agent is required to attend the guests who walk-in to the hotel as well as those who contact via phone or e mail.

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