Customer Care Officer Job Duties

By | March 7, 2012

Customer Care Officer Job Duties include handling the customers’ queries, complaints and requests. He needs to ensure customer satisfaction by providing them the best possible service. He is expected to liaison with different departments to resolve the customer’s complaints and process their requests. One must have good product knowledge and excellent communication skills in order to handle the customers well.

Customer Care Officer Job Duties

  • A Customer Care Officer is the main point of contact for the customers and is required to deal with them efficiently.
  • He is expected to provide information regarding the products and services to the customers as and when required by them.
  • He needs to ensure that the customers do not face any problem while using their products and services. A Customer Care Officer must resolve customer complaints.
  • A Customer Care Officer needs to understand the customer requirements, take down their requests and process them within the stipulated time.
  • He needs to coordinate with different departments in order to resolve the customers’ complaints and process their requests.
  • He is expected to work as per the set guidelines. He must look for solutions for the customers keeping in mind the company policies.
  • A Customer Care Officer must adhere to timelines. He needs to ensure timely completion of work.
  • He is expected to maintain good relations with the customers.
  • A Customer Care Officer needs to prepare various reports based on the customer feedbacks and share them with the senior officials.
  • He needs to work on improving various processes in order to provide better services to the customers.

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