Category Archives: Customer Service Job Duties

Customer Service Job Duties

The customer service field, as the name suggests is related to providing services and satisfaction to the customer. The customer service as is applicable in every field of work as every job offers service to the customers. The customer service is aimed at providing excellent customer satisfaction and benefit to them. The customer service manager… Read More »

Customer Service Engineer Job Duties

Customer Service Engineer Job Duties include assisting the customers with the technical issues over the call. They may further transfer the calls to the Sr. Engineers in case the case is complicated. They are also required to do the testing of various parts and equipments being used by the company and certify them. Customer Service… Read More »

Customer Service Advisor Job Duties

Customer Service Advisor Job Duties include handling client communications. They are required to deal with the prospective as well as the existing customers. Customer Service Advisors are expected to generate revenue by enhancing the company’s sales. One must possess good inter-personal and communication skills in order to get into this position. Customer Service Advisor Job… Read More »

Customer Service Administrator Job Duties

Customer Service Administrator Job Duties include managing the customer service agents and overseeing their work. A Customer Service Administrator basically handles the escalated and more complex cases to provide solution to the customers. A person must possess good leadership skills in order to handle this position well. He must also possess a good amount of… Read More »

Customer Service Receptionist Job Duties

Customer Service Receptionists Job Duties mainly involve answering customer queries over the phone and also dealing with the clients or prospective clients who walk in to the office. They also perform all the front desk activities at the office. A customer service receptionist is expected to possess good communication skills. Most employers prefer hiring females… Read More »

Customer Service Cashier Job Duties

Customer Service Cashier Job Duties include collecting payments from the customers and maintain the record of the money collected. The payment may be received in cash, via cheque, credit cards, debit cards and various other sources. A person with accounts background is preferred for this post. Employers also look for candidates with prior experience in… Read More »

Customer Service Coordinator Job Duties

A Customer Service Coordinator is basically a part of a company’s sales team. Customer Service Coordinator Job Duties include setting the sales targets and needs to ensure that the customer service team works hard enough to achieve these targets. A Customer Service Coordinator must possess good communication skills and should also be a good motivator… Read More »

Customer Service Executive Job Duties

Customer Service Executive Job Duties include dealing with the customers and handling all their queries, complaints and requests. In order to get into this position one needs to have good communication skills as these are very essential to handle the customers. One must also be thorough with the details about the products and services he… Read More »

Customer Care Officer Job Duties

Customer Care Officer Job Duties include handling the customers’ queries, complaints and requests. He needs to ensure customer satisfaction by providing them the best possible service. He is expected to liaison with different departments to resolve the customer’s complaints and process their requests. One must have good product knowledge and excellent communication skills in order… Read More »

Customer Service Clerk Job Duties

Customer Service Clerk Job Duties include helping the customers by answering their queries, working on their requests and resolving their complaints. He is basically involved in serving the customers in every possible way and ensures that the customers are satisfied with the products and services of their company. He is also expected to collect revenue.… Read More »